How to return a product
If you are going or need to return any product, please email Aquarapid to firstname.lastname@example.org. You will soon receive an email informing you whether your request has been accepted or rejected, and clear instructions as to how to return the product. No return will be accepted unless previously authorised by Aquarapid in writing.
Free Size Change
The free size change service is only available for FOOTWEAR AND CLOTHING. If you have chosen wrong footwear width or clothing fit, you can apply for the size of one or more items to be changed within 3 days of the date of receipt of the product.
Requirements to meet to have any item replaced or reimbursed for
All returned products (other than products replaced under warranty) must be the same as when purchased. Therefore, they must be “in the same condition as when new” and ready to be sold again. None of the original seals, labels, tags, boxes or packaging must be damaged. In the event that this important requirement should not be met, the product will be considered as “used” and will then be returned to the sender, who will be charged transportation fees or shall pay a penalty, which may vary from 60% to 80% of the purchasing value, depending on the condition of the returned product. The rules for returning products are as follows:
Transportation costs of returned products
The table below contains the rules for charging transportation fees in the most frequent return cases. If in doubt, please contact the Customer Service for further information.
|Reason for returning an item||Transportation costs charged to||Expenses charged to|
|Product received damaged (DOA)||Aquarapid||Aquarapid|
|Right to cancel||Buyer||Buyer|
|Changing product for another||Buyer||Buyer|
|Replacement under warranty||Buyer||Buyer|